Hertz - Newcastle Airport

Reviews about Hertz - Newcastle Airport

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  Andrea Samuel Review added: 2018.08.11

  ★ ☆ ☆ ☆ ☆
  Worst customer service experience of my life. My husband and I had reserved an automatic car and it took the lady over 40 minutes to get us the keys. In those 40 minutes she managed to make us feel like children, speak to us in the most condescending tone I've ever heard, and question our income. She pressured us into getting the full coverage insurance because we wouldn't be able to afford to pay off the $33,000 car if we got in an accident. We were so exhausted after our long flight that we just agreed to get her out of our hair. She actually made us feel horrible and stupid for not wanting the insurance. I'm never using hertz again and neither is anyone I know. Nothing less than a full refund of the insurance we were pressured into would make up for this experience. Hertz does not deserve us as customers. They need to train their staff better!!
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  Maeve O'Mordha Review added: 2018.02.07

  ★ ☆ ☆ ☆ ☆
  Utterly disgusted - Avoid
  
  Due to an internal 'mishap' on their side, I was unable to return a rented car as booked (the planned drop off location was locked up, and info regarding 'out of hours' drop off was not available).
  
  After multiple phone calls to a selection of their helplines, I finally got through to a representative who advised me to drop the car at a different location one day later. I was assured by phone and email that I would not be charged for late drop off or the fuel used to get to the suggested drop off location. I dropped the car off as discussed with their representative, and then (Surprise!) had a penalty for not filling the car land on my credit card (in direct contradiction to their previous commitment).
  
  After having to mind their car for an extra day, change my travel plans, pay for parking, forgo a pre-paid train ticket, make ten phone calls, and the associated headache, I will now have to engage in a tedious back-and-forth with their "customer service" team while their unjust penalty sits on my credit card bill. I don't know what the end result will be, but it's now apparent that Hertz is the type of organisation to attempt to charge customers for their internal failings. I am utterly disgusted and will never use their services again.
  
  My advice to potential customers: Hertz appears to operate a policy of "if in doubt, throw a penalty on the customer credit card". If you value your money and sanity, STAY FAR FAR AWAY.
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  Family Bath Review added: 2018.02.06

  ★ ★ ★ ★ ☆
  Quality vehicles. Good efficient service. Vehicles are reasonably close to the terminal. My only suggestion is to install a covered walkway to the vehicle pick up because it can be cold and rainy.

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